Location Information
Where are you located?
Until June 26, our classes are located at 221 Tundra Drive, the west side of Westwood High School. Beginning July 1, we will be located at 435 Gregoire Drive, the lower level of the Radisson Hotel.
Where can I park?
Park in the main parking area for the building.
What do I need to bring?
Bring snacks etc for yourself for the day; any items needed for your learning such as glasses; a smartphone or tablet that can connect to the Internet is extremely helpful but not mandatory. In winter months or if it is wet outside, we do not allow outdoor shoes in the classroom, so you may wish to bring indoor shoes to change into.
Schedule
When are your courses?
Please go to our main page, atcorp.ca , click Register for Courses, pick the course you are looking for from the dropdown menu and click Book to see upcoming course dates.
When do courses start and end?
The majority of our courses run from 8am-5pm, but please check your specific course listing to see exact times.
Certificates
How long is my certificate valid for?
This varies depending on the certificate. Workplace first aid courses are valid for 3 years, while BLS Provider courses are valid for 1 year.
Is my certificate valid for work?
This depends on your work, and what course you select. All Aurora Training Corp. programs are run through either the Canadian Red Cross or Heart & Stroke Foundation, which are accepted nationally. While we can give general advice, it is not possible for us to know exactly what course every employer requires; please ask your employer what course you need, and we can help you select the correct one on our site.
How do I get my certificate? Where is my certificate?
Red Cross first aid certificates are sent directly from the Canadian Red Cross to the email address you provided at the course. This can take 1-2 business days after your course finishes.
Heart & Stroke Foundation BLS certificates are uploaded by the HSF directly to your account at cpr.heartandstroke.ca . Check your email for your username and password and follow the instructions to login and download your certificate.
How do I get a reprint of my certificate?
Please fill out the request form here: https://docs.google.com/forms/d/e/1FAIpQLSfRSqfVRV45IN_A65xKfqvvLEsNrpjRN8KkwCEdsaEPrvZs4A/viewform?usp=sharing&ouid=108700037203507502983
Recertification
My certificate expired (date), can I still attend?
For first aid courses - no. You must attend a recertification course BEFORE your expiry date to be eligible for this shorter program. If your certificate expired, you need to attend the full program.
For Heart & Stroke Foundation BLS courses, you are eligible for a recertification until the end of the calendar month (for example if you took your course July 15, you can take the recertification course until the end of July.)
Do I need to bring my current certificate?
Either bring your certificate with you, or email a picture or screenshot of your certificate to training@atcorp.ca .
Prices
What does the course cost?
Course costs vary significantly; please check the details page of the specific course for this information.
Can I get a quote for group training?
Absolutely, please fill out the request form here: https://docs.google.com/forms/d/e/1FAIpQLSe3YPGdTCKNx1VF5XmbHaMBZVSny-snO8A7XfbTPsR8x89QIQ/viewform?usp=sharing&ouid=108700037203507502983
Cancellation and Rescheduling Policies
What is the cancellation policy?
Most courses are minimum 24 hours notice to be eligible for a refund or rescheduling. Please check the specific policy for your course, which is visible when you register.
What is the refund policy?
Blended delivery and online courses are non-refundable. Most other courses are refundable with 24-48 hours notice; please check the specific policy for your course, which is visible when you register.
Types of Courses
What are the types of courses you offer?
We offer a large variety of first aid and CPR related programming, including:
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Workplace first aid (Basic/Emergency, Intermediate/Standard, and Advanced First Aid) with CPR AED C
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Wilderness first aid
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Childcare first aid
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Psychological first aid
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Marine first aid (Transport Canada approved, basic and advanced)
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BLS Provider (CPR AED for Healthcare Providers)
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Professional Responder programs including First Responder and Advanced First Aid, Oxygen Therapy, Airway Management
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Instructor (train-the-trainer) programs
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Safety courses for kids and teenagers (Stay Safe, Babysitter, Home Alone)
What certificate do I need for (job) (school program)?
We are not able to definitively answer what course is required for every job, every employer, or every school program. We will discuss with you to find our best estimate, but we ALWAYS recommend you check the specific program prerequisites or job description before registering.
During the Course
Is there a test?
Yes, all courses (with the exception of children’s programs and psychological first aid) have a test.
Can I attend online? Some courses have “blended delivery” options, which means you can take some of the theory online at your own pace, but you still need to attend an in-person skills workshop. There are no online-only first aid courses valid or recognized in Canada.
What happens if I’m late or can’t attend part of the course?
There is a 15-minute grace period for late arrivals. However, passing requires 100% attendance.
After the Course
How long does it take to get my certificate?
Please allow at least 2 business days for your certificate to arrive to the e-mail you provided during your class. You should receive a temporary certificate immediately after your class.
